Privacy policy

1. Information we collect

We collect only what we need to respond to enquiries and to deliver the services we have agreed. The table below lists each category and its purpose.

2. How we use it

• Replying to the enquiry you sent us.
• Preparing quotes, contracts and handover documents.
• Technical support, incident handling and maintenance after handover.
• Notifying you of new versions or changes affecting your live system.

We do not use your information for third-party advertising and we never sell data.

3. Sharing with third parties

Information is shared in three cases only: when required by a competent authority under the law, when a hosting provider needs it to run your own system, or when you agree in writing.

• Server hosting and backup providers.
• Payment gateways, if your system handles payments.
• Apple and Google push notification services, for mobile apps.

4. Storage and security

Data sits on servers with access control, encrypted transport and scheduled backups. Only team members working directly on the project are granted access, and that access is revoked when their work ends.

Contact details from website forms are kept for 24 months after the last exchange. Operational data in a delivered system is kept for the term stated in the contract.

5. Your rights

• Ask to see the information we hold about you.
• Ask us to correct anything inaccurate.
• Ask us to delete your contact details, except what law or an active contract requires us to keep.
• Ask for a copy of your operational data when a contract ends.

Send any request to info@tuetran.vn. We reply within five business days.

6. Cookies and analytics

The site uses cookies to remember your chosen language and to measure traffic in aggregate. You can disable cookies in your browser; small conveniences such as remembering your language will then stop working.

7. Contact

Tue Tran Company Limited. Email info@tuetran.vn. Phone +84 777 211 121. Questions about this policy go straight to that address.